Standing by our Products
All our products are guaranteed against faulty workmanship and materials. In the case of polo mallets, some impacts caused due to the nature of the game, may well exceed the limitations of the mallets. Whilst we cannot be liable for all mallet breakages, we want to ensure that our customers are satisfied. Should you experience any problems at all, please let us know so that we can suggest an appropriate course of action. We offer a full refund upon return, for any items which are not completely to the customer’s satisfaction.
Our goal is to ensure that all of our customers are completely satisfied. Most orders are shipped either the same or next working day. Some custom made orders may take about 5 days extra. We pass on extremely competitive rates from DHL and TNT and delivery times average 4-5 days door to door world wide.
As an alternative we ship to most countries by EMS which is an economy courier service via the postal system. This is also trackable and normally takes about a week -12 days. Shipping charges are automatically calculated prior to checkout. Despatch is confirmed via E-mail along with tracking details.
All customer information is kept strictly confidential by WOOD MALLETS Ltd. Under no circumstances will we divulge, share, or sell customer information.
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WOOD MALLETS Ltd makes shopping safe through its secure server. The ordering facility uses real-time 128 Bit SSL Secure Credit Card Transaction processing via Direct Payment Solutions (DPS) NZ. This process does not give us access to your card details, but does allow us to process refunds to your card if required. For the safe transfer of card details to enable a manual transaction you can fill out our secure form.
Exchange rate conversion
Our credit card payment system can only charge credit cards in New Zealand dollars. For your convenience our site offers currency converters for 4 different currencies which are updated daily. Simply select which ever currency you want to be quoted in when you log in. These should only be used as a guideline as exchange rates fluctuate throughout the day. At check out, your card will be charged for the NZ$ amount quoted. Your credit card center will convert this amount to your local currency according to their standard terms and conditions. The charge will appear on your statement in the name of WOOD MALLETS Ltd.
Import Tax Duties
For shipments, generally valued over $500.00 you may be subject to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you’re unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents.
Due to the nature of sport, some reasonably foreseeable impacts may exceed the limitations of our mallets. WOOD MALLETS Ltd accepts no responsibility whatsoever, for any injuries sustained or damages caused to property by the use of our products whether they be damaged or otherwise.
Polo in particular is a dangerous sport, and players can be hurt in the course of play. WOOD MALLETS Ltd will not be liable for any damages arising out of the use of products and materials included on this website. This constitutes a comprehensive limitation of liability that applies to all damages of any kind, including (without any limitation) direct, consequential or indirect damages, compensatory, loss of profit, work or income, any damages or loss of property, and any claims of third parties. For the avoidance of any doubt, WOOD MALLETS Ltd does not limit its liability of death or personal injury or grievance, to the extent only that it arises as a result of the negligence of WOOD MALLETS Ltd director or employees.
By purchasing products from this web site you acknowledge acceptance of the above policies
If you have any questions regarding any of our policies, please email [email protected]